[Facil] Fwd: [iosn-general] Testing use of Linux on desktop computers - Results of Ubuntu Linux desktop tests in the VCS

Robin Millette robin at millette.info
Lun 16 Oct 17:48:40 EDT 2006


Voici les résultats d'une étude intéressante sur l'utilisabilité de
GNU/Linux sur le desktop, malgré cette admission ŕ retenir :
"We therefore had to carry out a lot of additional work not originally
envisaged without
adequate funding and resources. This meant we had to draw a line somewhere
on how far we could go with integrating the computers into existing network
systems and gave a false impression"

---------- Forwarded message ----------
From: Fouad Riaz Bajwa <bajwa at ifossf.org>
Date: Oct 16, 2006 4:33 PM
Subject: [iosn-general] Testing use of Linux on desktop computers -
Results of Ubuntu Linux desktop tests in the VCS
To: Bytes For All Reader Community
<bytesforall_readers at yahoogroups.com>,
bytesforall_floss at yahoogroups.com, iosn-general at lists.apdip.net


Results of Ubuntu Linux desktop tests in the VCS
Monday 16 October 2006 by Chris Bailey

Testing use of Linux on desktop computers

10 desktop computers using Ubuntu Linux were distributed to VCOs in the East
of England Region for testing and evaluation.

The organisations were:

Fenland CVS
Ipswich CVS
West Norfolk CVS
Cambridge Independent Advice Centre
Voluntary Action Luton
Colchester MIND
Crossroads, Cottenham
Community and Voluntary Forum: Eastern Region (COVER)
Cambridge Online
Herts Citizens Advice


A range of suitable FOSS programs were included:

Open Office - FOSS equivalent to Microsoft Office
Evolution - FOSS equivalent to Microsoft Outlook
Firefox - FOSS equivalent to Internet Explorer
Scribus – Desktop publishing
Project Planner - Project management
GnuCash – Finance

Methodology

The organisations involved were invited to an initial session where they
were introduced to FOSS and Ubuntu Linux. They then all received a personal
training session at their own premises. After three months the organisations
were invited to submit an interim assessment of their use of the computers.
At the end of the project they were asked to fill in a questionnaire.

Assessment of results

Feedback from actual users was generally very positive regarding use of the
software. They found it intuitive and, with only occasional difficulties,
quickly adapted to its use. Many of them seemed very surprised at this and
at the range of good quality free software available. They had clearly been
influenced to believe this would not be the case, but soon overcome any such
prejudices.

Resistance to more general use of the software was however much stronger at
managerial and decision making level. There were a number of factors
involved:

* Strong resistance from some contracted technical support staff who saw it
as a threat to their entrenched monopoly position of using Microsoft
software. In at least two cases they put strong pressure on the
organisations involved to switch the computers to using Microsoft, making
clear that they would not supply any support for Linux and implying that
there were unstated dangers to mixing its use with Windows. This raised
fears with decision makers about being able to get longterm technical
support for Linux.

* Managerial staff often considered that they had invested so much money on
technical support and solving past problems that they felt that moves to
Linux would be a waste of the money already spent. Obviously people don't
change just for change sake and need good reasons to change to Linux from an
environment they have already heavily invested in. Linux desktop migration
is sometimes difficult when they have already heavily committed to a
Microsoft server environment, particularly if they are using Exchange
server.

* To a certain extent these problems were compounded by our own initial
approach to the project. We had initially envisaged, and indeed were funded,
to only supplying 10 desktop Linux computers for testing FOSS on a stand
alone basis. However, when the training visits to premises took place it
immediately became obvious that everyone was expecting us to integrate the
computers fully into existing networks and work environments. Without this
they were not really prepared to test the computers properly. We therefore
had to carry out a lot of additional work not originally envisaged without
adequate funding and resources. This meant we had to draw a line somewhere
on how far we could go with integrating the computers into existing network
systems and gave a false impression concerning the full capabilities of
Linux.

Despite these problems, in a number of cases managers were pleased to have
been made aware of FOSS as an alternative to proprietary software and said
they would certainly consider its use when making new major ICT investments
in future, providing the issue of good longterm technical support could be
dealt with.

Some conclusions

>From the experiences of the overall East of England FOSS in the VCS project,
not just the Linux on the desktop project, it is clear that FOSS use by the
VCS can be a viable and extremely cost effective alternative to proprietary
software. It could also eventually result in software solutions much better
adapted to VCS use than present proprietary "off the shelf" solutions that
are often aimed primarily at users in the business sector.

The rapid recent development of user friendly Graphical User Interfaces for
Linux distributions, particularly Ubuntu, have created products that can
quickly convince end users of Linux usability. However for FOSS to be able
to establish itself within the sector it will need to adopt a clear strategy
aimed primarily at decision makers:

* Concerns about longterm technical support have to be addressed. Much of
this will need to be done nationally through development of a Linux user
group dedicated to the VCS, training ICT circuit riders in Linux support, a
national VCS help desk and knowledge base for Linux, etc. Pressure needs to
be put on technical support suppliers to force them from entrenched
positions of only supporting Microsoft operating systems.

* Although there are clear parallels between the ethos of the VCS and the
Free Software community few VCS decision makers will decide to switch to
FOSS solely on ethical or political grounds. Cost is a much more viable
reason in their eyes and it is most effective when they are considering new
ICT investment. Management are open to the argument that they are not doing
their job properly if they are not considering the cost savings that arise
from using FOSS, other things being equal. This can be taken advantage of
initially through developing a number of very cost effective FOSS solutions
to key needs of the sector that involve little disruption of existing work
practices - use of Open Office, Firefox, Thunderbird cross platform FOSS
programs, LAMP based CMS websites, Linux file server and backup systems,
suitable LAMP based groupware programs running on an internal Linux server,
etc.

* By proving the viability, stability, security and cost effectiveness of
even a relatively small initial number of FOSS solutions the conditions can
be created for convincing management to seriously think about moving more
widely to FOSS when it comes to times for considering major new ICT
investments, such as replacing old hardware, software upgrades, etc. This
present project represented an initial step in that direction.


References and Sources:

1. Source: http://foss.ciac.org.uk/article43.html

2. Interim assessments of using Ubuntu by participating organisations.
http://foss.ciac.org.uk/IMG/doc/Interim_assessments.doc

3. Herts Citizens Advice interim assessment. Longer interim assessment from
Herts Citizens Advice.
http://foss.ciac.org.uk/IMG/doc/Herts_Citizens_Advice_interim_report.doc

4. Voluntary Action Luton interim assessment. Longer interim assessment from
Voluntary Action Luton.
http://foss.ciac.org.uk/IMG/doc/Voluntary_Action_Luton_interim_report.doc

5. Questionnaire Replies. Questionnaire Replies from all 10 participating
organisations. http://foss.ciac.org.uk/IMG/doc/Questionnaire_replies.doc

Forwarded for information purposes by

Fouad Riaz Bajwa
FOSS Advocate



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