[business] Ægir Support Services

[Christopher Gervais]

>
> To reduce overhead we could say that the community and Basic plans don't
> get an invoice. Just a recurring paypal donation.
>
That makes sense for the community level, especially since it's a separate
support channel. However, since we'd be providing direct support, access to
issue-tracking tools and such, I think it'd be easier to keep the anything
at that Basic or up on the same payment/invoicing platform.

per CPU/m, would also mean per core? As many servers are now virtual and
> most servers have more then one core.
>
CPUs as seen by the OS. Here's a little module to probe for that across
servers in an Aegir deployment: https://github.com/ergonlogic/hosting_probes.
It just calls 'nproc' under the covers.

community forum? As we're deprecating the community site this would mean
> stack exchange?
>
I'd suggest that we subscribe to a hosted Askbot instance:
https://askbot.com/plans/


> customer portal? That would be something new to build ...
> but what about email? A mailinglist could sent it to anyone willing to
> do support, we'd just have to be careful to reply to sender and not just
> to the list.
>
I'd suggest that we subscribe to a hosted RT instance:
https://www.bestpractical.com/services/hosting.html


> Get additional tickets... would need a price tag ... $60,- ?
>
That seems fair. I updated the page.

I think we should be very careful with 'Advance security notifications'.
> Do we have examples of this?

I think we can safely alert clients in advance of a security release,
without disclosing any details. This'll give them a chance to plan for the
upgrade, or perhaps contract someone to do it for them.

Christopher Gervais  :|:  Principal,  Ergon Logic Enterprises
514.945.6442  :|:  christopher.gervais at ergonlogic.com

On 31 August 2015 at 17:32, Herman van Rink <rink at initfour.nl> wrote:

> On 28-08-15 16:19, Christopher Gervais wrote:
> >
> > Feedback is obviously most welcome.
>
> To reduce overhead we could say that the community and Basic plans don't
> get an invoice. Just a recurring paypal donation.
>
> per CPU/m, would also mean per core? As many servers are now virtual and
> most servers have more then one core.
>
> community forum? As we're deprecating the community site this would mean
> stack exchange?
>
> customer portal? That would be something new to build ...
> but what about email? A mailinglist could sent it to anyone willing to
> do support, we'd just have to be careful to reply to sender and not just
> to the list.
>
> Get additional tickets... would need a price tag ... $60,- ?
>
> I think we should be very careful with 'Advance security notifications'.
> Do we have examples of this?
>
> --
>
> Met vriendelijke groet / Regards,
>
> Herman van Rink
> Initfour websolutions
>
>
>
> _______________________________________________
> business mailing list
> business at aegirproject.org
>
> https://lists.koumbit.net/cgi-bin/mailman/listinfo/business-aegirproject.org
>
>
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