[business] Ægir Support Services

[Cameron Eagans]

I'm interested in taking smaller things as a freelancer. I don't work 
through a company for Aegir stuff.

We might be able to solve the ticket allocation problem pretty easily:

- Everyone goes into a queue
- First ticket that comes in goes to the first person in the queue or 
they can refuse it
- That person goes to the end of the queue and the next person gets the 
next ticket and so forth.

Personally, I think it would be a good idea to sell support tickets 
through the Aegir project as a funding mechanism, rather than pass off 
an entire client. Maybe we (the project) could ask for some percentage 
of income generated from the support tickets?

Cameron Eagans

On 8/14/15 3:51 PM, Guillaume Boudrias wrote:
> I'm obviously interested as well, and I can commit in Praxis' name.
>
> We've already committed to working on Aegir issues one day a week, so
> I'd also be glad to be a part of a more sustained maintenance initiative
> if we can make it happen.
>
> I'm assuming we're talking about a sort of centralized support ticket
> system here (and not really large support contracts) so correct me if
> I'm wrong.
>
> I foresee differences in how we want to implement the support plans, but
> Praxis is still in the experimental stage in that regard so we can
> probably shift to any reasonable way of doing things.
>
> Another crucial point is how tickets will be distributed. I'm guessing
> that most everyone involved will want as many support tickets as
> possible, and we want to make the response time as short as possible
> (which means we won't have time for debate). I don't have any specific
> ideas on this point but to me it seems like the most sensitive one.
>
> Looking forward to seeing where this goes,
> -Guillaume
>
>
> On 14/08/15 05:18 PM, Herman van Rink wrote:
>> On 14-08-15 06:51, Christopher Gervais wrote:
>>> The main takeaway from the Ægir Summit confab with Richard Stallman is
>>> that we ought to be offering support to finance ongoing maintenance
>>> and development of the project. "We" here being the Ægir Project
>>> itself, whether directly or indirectly.
>>>
>>> This makes perfect sense. It should open up a market that has
>>> heretofore been vastly under-served: commercial and institutional
>>> users who have neither the budget to hire consultants, nor the spare
>>> time, staff or desire to become experts themselves.
>>>
>>> Before, at and since the Summit, many project and community
>>> contributors have talked about forming a consortium or cooperative to
>>> offer such support. Let's agree to move forward with this, declare our
>>> interest in participating and sort out how to proceed. I know that I'm
>>> eager to see this move forward.
>>>
>>> I believe it is important to build the service around offering
>>> support. This should, in turn primarily finance the generally
>>> unappealing work of maintenance and documentation. Developers like to
>>> work on cutting edge features, and consulting clients are often
>>> willing to finance such work. However, fixing bugs, writing and
>>> curating good documentation, code refactoring and cleanup are all very
>>> difficult to justify spending IT budget on.
>>>
>>> Many active Ægir project and community contributors already offer
>>> hosting and/or consulting services, including me. This endeavour must
>>> not seek to undermine these established niches, but rather benefit
>>> them by growing the market, and generating and referring /more/
>>> consulting and hosting business.
>>>
>>> In fact, these very individuals and organizations, that already help
>>> to drive the project forward, are the ideal participants in such a
>>> venture. I invite all of them to join me in making this a reality. You
>>> can start by declaring an interest to participate, and adding your
>>> thoughts to this discussion.
>>>
>>
>> I'm in.
>>
>> I do however value my independence.
>>
>> A Support Services could set baselines about what a client could expect,
>> while still leaving room to individual members to utilize their personal
>> strengths.
>>
>> The 'easy' way from our side would be to direct a new prospect client to
>> one of the members, and let any contracts be directly between them.
>>
>> For a client it might be more comfortable to get a contract with the
>> project's support organisation where they don't have to care who does
>> the work.
>>
>> The last thing I would want is bad feelings between members, so we'd
>> have to devise some clear guidelines on who is responsible for what and
>> where the money flows.
>>
>> -- 
>>
>> Met vriendelijke groet / Regards,
>>
>> Herman van Rink
>> Initfour websolutions
>>
>>
>>
>> _______________________________________________
>> business mailing list
>> business at aegirproject.org
>> https://lists.koumbit.net/cgi-bin/mailman/listinfo/business-aegirproject.org
>>
>
>
> _______________________________________________
> business mailing list
> business at aegirproject.org
> https://lists.koumbit.net/cgi-bin/mailman/listinfo/business-aegirproject.org

-------------- next part --------------
An HTML attachment was scrubbed...
URL: </pipermail/business-aegirproject.org/attachments/20150814/21e7b68f/attachment-0001.html>